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FAQ

 
You have questions about xMount, the iPad holder? In the following you will find the answers to some important questions. Should you have further questions, please do not hesitate to contact us. Instruction manuals can be found in the download area.

 

What are the delivery times?

All xMount holders are on stock at any time and will be shipped usually within 24 hours upon receipt of payment. Only xMount Professional will be manufactured individually for you. Hence, its delivery time will be 3 -5 days.

Is it possible to insert the iPad into the holder when it is inside a bag or a hardcase?

No. xMount is exactly designed for the iPad, down to one tenth of a millimetre in order to guarantee that it holds tightly and securely.

Is the connection for the charging function freely accessible?

When developing the xMount we have paid particular attention to the fact that all connections and operating elements can be reached without any limits and that the iPad remains fully functional.

Is the vacuum cup of the xMount Car&Home strong enough to hold the iPad?

The vacuum cup has a max. suction power of up to 30 kg and can trouble-freely hold the iPad including the xMount.  However, you should clean the suction surface from time to time as described in the manual. Furthermore, you should use the suction adapter that comes with the holder.

Is it possible to mount xMount@Car for the air vent in a car with round ventilation grids?

According to our experience, there is no problem even with round ventilation grids. We have sold many units and they are successfully used in many types of cars.

What does "flock-coated" mean?

Flock-coating is a new and special technology with which fine felting is three-dimensionally applied onto the holder by means of a special technique. You may probably know this felting for example from the coating of glove compartments in cars. In addition to the exclusive finish, it offers highest possible protection of your iPad.

You require an individually produced solution especially tailured to your application area or adjusted to your corporate design?

We have already realised special solutions for some customers. Please contact us.

You are a reseller interested in selling our xMount products?

In addition to direct sales on this internet presence, our product range is already being sold through well-known resellers and distributors in Germany, Austria and Switzerland. Should you require further information about products and packaging, contact us via the B2B link in the footer.